Notify us first.
Before you call the insurer, call us. The first notification sets the tone for everything that follows. We'll help you frame it correctly from the start.
A claim is not a crisis. It’s what you prepared for.
When something goes wrong, how it gets handled matters as much as the policy itself. Every Maverick claim follows the same structured process, so nothing gets missed and you’re never left wondering what happens next.
Backed by Australia’s leading insurers
The Maverick claim promise
This is how we ensure a smooth claims experience every time.
We manage the process.
We handle the communication, documentation, and follow-up with the insurer on your behalf. You focus on your business. We focus on the claim.
Transparent from start to finish.
You'll know where things stand at every stage. No chasing us for updates. No wondering what's happening. We keep you informed until the matter is resolved.
The Maverick Claims Protocol.
Every claim Maverick manages follows the same four-phase process. It’s not complicated — but it’s consistent. And consistency is what separates a well-managed claim from one that drags on, gets disputed, or gets underpaid.
REPORT: Notify Maverick before you notify anyone else.
You:
-
Call or email us as soon as the event occurs or you become aware of a potential claim.
-
Tell us what happened, when, and who is involved.
-
Don’t make any admissions of liability to a third party before speaking to us.
Maverick:
-
Confirm receipt and log the claim notification.
-
Review your policy to identify the relevant cover and any notification requirements or time limits.
-
Advise you on immediate steps and anything you should or shouldn’t do before we notify the insurer.
Expect: A response from us within 1 business day of your notification, with an initial assessment and next steps.
REVIEW: We assess the situation and the policy response before anything is formalised.
You:
-
Provide any documentation we ask for (incident reports, invoices, photos, contracts, etc.).
-
Let us know if the situation changes or escalates.
Maverick:
-
Review the circumstances against the policy schedule, terms, and conditions.
-
Identify any potential coverage issues, exclusions, or conditions precedent that could affect the claim.
-
Advise you on the likely outcome and whether any immediate remediation steps are appropriate.
-
Prepare the formal claim notification to the insurer.
Expect: A clear briefing from us before anything is submitted to the insurer — so you understand the position before it’s formalised.
REPRESENT: We manage all communications with the insurer on your behalf.
You:
-
Respond promptly to our requests for additional information or documentation.
-
Refer all insurer contacts directly to us — do not discuss the claim directly with insurer representatives without letting us know first.
Maverick:
-
Submit and manage the claim with the insurer, including all correspondence.
-
Follow up on assessment timelines and escalate if the insurer is not moving within a reasonable period.
-
Challenge assessments or requests for information that are unreasonable or outside policy obligations.
-
Keep you informed at every material step without you needing to chase.
Expect: Regular updates from Maverick throughout the assessment period. You will not be left guessing.
RESOLVE: We see the claim through to a documented, understood outcome.
You:
-
Review and confirm the outcome when presented to you.
-
Raise any concerns with us before accepting a settlement.
Maverick:
-
Present the insurer’s decision and explain it clearly — what was covered, what wasn’t, and why.
-
If the outcome is disputed, advise on the options available, including the insurer’s internal dispute resolution process and AFCA.
-
Document the claim outcome in your client file and identify any cover review or risk management actions arising from it.
-
Close the claim file only when you are satisfied the matter is resolved.
Expect: A clear, written summary of the outcome and any recommended follow-up actions.
Something just happened. Here’s what to do.
If you’re in the middle of an incident right now, follow these three steps. We’ll handle everything else once you’ve made contact.
Make it safe
If anyone is injured or there is immediate risk, call emergency services (000) first. Do not put yourself or others in danger. Safety before documentation.
Contact Maverick
Call or email us before you contact the insurer. Tell us what happened. We’ll advise you on the next steps and take it from there. Don’t admit liability to anyone in the meantime.
Document what you can
Take photos, note the time and circumstances, and keep any relevant records (emails, contracts, receipts). Don’t discard anything. The more detail the better.
Notify us of a claim.
Use this form to log a claim or potential claim with Maverick. Fill in as much detail as you can — the more context you give us, the faster we can assess the situation. If the matter is urgent, call us directly rather than waiting for a form response.
What to include:
-
What happened and when
-
Who was involved (third parties, contractors, tenants, etc.)
-
Whether any immediate action has been taken
-
Any relevant documents or photos you can attach
Read what real business owners say about working with us.
Real results from real business owners
18%
on average saved for overinsured clients
3.2
average number of coverage gaps we find in new clients
30+
pages in a typical PDS, which we simplify and explain in simple language
Frequently asked questions
Why should I contact Maverick before the insurer?
The way a claim is first notified can affect how it's assessed. We review your policy and the circumstances before anything is formalised, so the notification is framed correctly from the start. It takes one call and can make a real difference.
What if it's after hours or the weekend?
For genuine emergencies, call emergency services first. Then call us — leave a message if we can't answer and we'll respond as quickly as possible. For non-urgent matters, use the notification form and we'll be in touch the next business day.
How long does a claim take?
It depends on the type and complexity. Straightforward property claims can be assessed in days. More complex matters — liability, professional indemnity, business interruption — can take weeks or months. We'll give you a realistic timeline once we've reviewed your specific situation.
What if my claim is declined?
A decline is not necessarily final. We'll review the insurer's decision against your policy and the circumstances. If we believe the decision is incorrect, we'll work through the insurer's internal dispute process. If that doesn't resolve it, you have the right to lodge a complaint with AFCA (Australian Financial Complaints Authority).
Does making a claim affect my premium?
It may. Claim history is one factor insurers consider at renewal. We'll always discuss the likely premium impact alongside the decision to claim — especially for smaller losses where the excess and renewal implications might outweigh the benefit of claiming.