Why we're in your corner...

A policy is only as good as the claim it pays. Yet most fail when it matters.

Navigating an insurance claim can be more stressful than the loss itself. Insurers are overwhelmed, processes are automated, and delays are common. We believe a claim isn't just a process; it's a fight for your business solvency. We are your fiercest advocate, ensuring you get every dollar you're entitled to.

Book 15 Minutes Or Self Audit (2 mins)

The Maverick Standards

Don't let your claim become a statistic.

The 3 reasons claims get denied (and how we stop them)

"Silent Exclusions" (The Policy Trap): Your policy wording might contain clauses you didn't understand, or your business operations may have drifted. How we stop it: We conduct deep-dive risk audits before a claim happens to eliminate these silent exclusions.
"Delay by Paperwork" (The Administrative Black Hole): Insurers often request endless documentation, hoping you'll give up. How we stop it: We know exactly what they need and what they don't. We manage the paperwork and push back on unreasonable requests.
"The First Notification Error" (The Fatal Mistake): Admitting liability or framing the incident incorrectly in the first phone call can doom a claim. How we stop it: You call us first. We frame the notification correctly from the start, protecting your position.

The first 60 minutes

Something just happened. Here’s what to do right now.

If you’re in the middle of an incident, follow these three steps. We’ll handle everything else once you’ve made contact.

Make it Safe: If anyone is injured or there is an immediate risk, call emergency services (000) first. Do not put yourself or others in danger. Safety before documentation.
Contact Maverick (Do Not Call the Insurer Yet): Call or email us before you contact the insurer. Tell us what happened. We’ll advise you on the next steps and take it from there. Crucial: Do not admit liability to anyone.
Document What You Can: Take photos, note the time and circumstances, and keep any relevant records (emails, contracts, receipts). Don’t discard anything. The more detail the better.

Every claim we manage follows the same four-phase process.

It’s not complicated, but it’s consistent. And consistency is what separates a well-managed claim from one that drags on, gets disputed, or gets underpaid.

REPORT — Notify Maverick Before You Notify Anyone Else.

You: Call or email us as soon as the event occurs.

Maverick: We review your policy, advise on immediate steps, and prepare the formal claim notification to the insurer.

REVIEW — We Assess the Situation and the Policy Response.

You: Provide any documentation we ask for.

Maverick: We identify any potential coverage issues and advise you on the likely outcome before anything is submitted to the insurer.

REPRESENT — We Manage All Communications With the Insurer.

You: Refer all insurer contacts directly to us.

Maverick: We submit and manage the claim, follow up on assessment timelines, and challenge unreasonable requests.

RESOLVE — We See the Claim Through to a Documented Outcome.

You: Review and confirm the outcome when presented to you.

Maverick: We present the insurer’s decision, explain it clearly, and ensure funds are cleared so your business is back to "Business as Usual."

Notify us of a claim.

Use this form to log a claim or potential claim with Maverick. Fill in as much detail as you can. The more context you give us, the faster we can assess the situation. If the matter is urgent, call us directly rather than waiting for a form response.

What happened and when
Who was involved (third parties, contractors, tenants, etc.)
Whether any immediate action has been taken
Any relevant documents or photos you can attach
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Submit your claim

Why should I contact Maverick before the insurer?

The way a claim is first notified can affect how it's assessed. We review your policy and the circumstances before anything is formalised, so the notification is framed correctly from the start. It takes one call and can make a real difference.

What if my claim is declined?

A decline is not necessarily final. We'll review the insurer's decision against your policy and the circumstances. If we believe the decision is incorrect, we'll work through the insurer's internal dispute process. If that doesn't resolve it, you have the right to lodge a complaint with AFCA (Australian Financial Complaints Authority).

Does making a claim affect my premium?

It may. Claim history is one factor insurers consider at renewal. We'll always discuss the likely premium impact alongside the decision to claim — especially for smaller losses where the excess and renewal implications might outweigh the benefit of claiming.

Our Awards Reflect Our Commitment to Excellence

At Scaffold, we specialize in delivering comprehensive web solutions designed to enhance your online presence, drive targeted traffic, and boost your business growth.

Independent but not alone

Insurance Advisernet Australia backs Maverick Insurance. IAA has operated in Australia for over 20 years, currently employing over 400 people, with offices in all States and Territories (including New Zealand), transacting $440M in gross written premium under management.

Stop Guessing. Start Knowing.

Our team will help you quickly understand any gaps in your policies and help you get the most value from your insurance!

Book 15 Minutes Or Self Audit (2 mins)

A policy is only as good as the claim it pays. Yet most fail when it matters.

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